English Corridor Refund Policy
Overview and Agreement
This Refund Policy governs the conditions under which English Corridor provides refunds for its educational services, including Demo Lessons, Live Lessons, and Live English Level Tests.
By making a payment for any service provided by English Corridor, you confirm that you have read, understood, and agreed to the terms outlined in this Refund Policy.
Scope of Services Covered
This policy applies to all payments made for the following services:
- Demo Lessons
- Live Lessons
- Live English Level Tests/Assessments
1. Demo Lessons and Live English Level Tests
Demo Lessons are provided free of charge for evaluation purposes (to assess teacher compatibility and platform functionality). Each student is allowed only one free Demo Lesson. As no payment is required, no refund applies.
Live English Level Tests are non-refundable. No refund will be provided once the assessment has been conducted or the evaluation report has been delivered.
2. Live Lessons Refunds
We offer a limited refund window to ensure fairness while protecting our resources.
| Condition | Refund Status | Details |
|---|---|---|
| Before attending any Live Lesson | Full Refund | You may request a refund within 14 days of purchase and before attending any Live Lesson |
| After attending 1 or more Live Lessons | NO REFUND | Once a student has attended even 1 Live Lesson, the payment becomes non-refundable. All payments are considered final thereafter |
| Special Cases | Partial Refund / Credit | In rare and documented cases of extreme hardship or platform-wide technical failure preventing delivery of services, English Corridor may, at its sole discretion, offer a partial refund or equivalent class credit. |
Important: All refund requests must be submitted in writing to our Customer Support team.
3. Teacher / Platform Issues (Cancellations by English Corridor)
We are committed to providing scheduled classes. In the event of a cancellation originating from English Corridor (e.g., teacher illness, technical issues):
Priority is Rescheduling: We will immediately attempt to reschedule the cancelled class at a time convenient for the student.
Class Credit: If immediate rescheduling is not possible, a class credit for the cancelled session will be added to the student’s account for future use.
Refunds (Exceptional): A refund will only be considered if repeated cancellations (more than two consecutive classes) prevent the lessons from being delivered, and rescheduling or credit options are refused by the student.
4. Missed Classes by Students
No refund or rescheduling will be provided for classes missed by the student due to personal reasons, technical issues on the student’s side, illness, or absence.
Classes must be scheduled and attended within 30 days of purchase. If classes are not scheduled within this period, they will expire and require repurchase.
In genuine cases, students may submit a written request via email for an extension. Approval is at the sole discretion of English Corridor management.
5. Chargebacks and Payment Disputes
If you have an issue with a payment or service, you must contact English Corridor Customer Support first to resolve the issue.
Initiating a chargeback or payment dispute with your bank or payment processor without contacting our support team may lead to the immediate and irreversible suspension of your English Corridor account and access to all purchased materials.
6. Refund Processing
If a refund is approved:
| Detail | Timeline / Method |
|---|---|
| Processing Time | 7–10 working days from the date of approval |
| Refund Method | Refund will be processed back to the original payment method used for the purchase |
| Deductions | Any administrative fees or payment gateway charges incurred during the initial transaction or refund process may be deducted from the refund amount |
Final Authority Statement
English Corridor reserves the right to review, update, and modify this Refund Policy at any time without prior notice. The decision of English Corridor management on all matters related to refunds is final and binding.